Returns & Shipping
*Holiday Shipping Deadline*
In order to guarantee arrival by Christmas, all orders must be placed before 5:00pm ET on December 19. Any orders places after this time will ship the first week of January.
How will I be charged for shipping?
We currently offer a $6.00 flat fee for shipping. Note, this is subject to change based on the partner.
Do you ship to PO Boxes?
Yes, we do.
When will I receive my order and how can I track the delivery?
Once your order has been shipped, we will email you the tracking number and confirmation.
I received the wrong item or am missing an item, what should I do?
Sorry this happened and we want to resolve the issue quickly. Please email firstname.lastname@example.org and we’ll address this immediately. To expedite the process, please include your order number and a photo of the item you received in your email.
What is your return policy?
Sorry to hear you aren’t happy with your purchase! You’re welcome to return any item within 30 days of receiving the package. To request a return, please email us at email@example.com.
Can I exchange my items?
You can request an exchange within 30 days of receiving your order. Note: exchanges are subject to product availability. To request an exchange, please email us at firstname.lastname@example.org.