FAQs

Shopping

Do I need an account to make a purchase on Social Goods?

Nope! We don’t require you to set up an account to shop on Social Goods, but we encourage you to do so for easy access to your order information and history. If you would like to set up an account, please go here.

Do you offer gift cards?
We do! Find our gift cards here. All gift cards are sent by email and contain instructions on how to redeem them at checkout.

Which payment methods are accepted?

We currently accept American Express, Visa, MasterCard, Discover, and Apple Pay.

What size should I order? 

We include fit information on every product page. For our unisex sweatshirt and t-shirt fits, please see the size guides below: 

Unisex
T-shirt Size
Chest Chest to Fit Length
XS 16 1/2'' 31" - 34" 27"
S 18" 34" - 37" 28"
M 20" 38" - 41" 29"
L 22" 42" - 45" 30"
XL 24" 46" - 49" 31"
2XL 26" 50" - 53" 32"
3XL 28" 54" - 57" 33"
4XL 30" 58" - 61" 34"

Unisex
Sweatshirt Size
Chest Chest to Fit Length
XS 18 1/4'' 31" - 34" 26 1/2"
S 18 1/4" 34" - 37" 27 3/4"
M 20 1/4" 38" - 41" 29"
L 21 1/4" 42" - 45" 30"
XL 22 1/3" 46" - 49" 31"
2XL 22 3/4" 50" - 53" 32"


Shipping

When will I receive my order and how can I track the delivery?

When estimating when your order will arrive, please note our processing time of 1-2 days. During peak periods, the processing period may extend past our goal of 48 hours. As soon as your order ships, we send a shipping confirmation and tracking number. 

How will I be charged for shipping? 

We currently offer a both a basic shipping rate (3-5 days) and priority shipping (2-3 days). Both rates are dependent on the weight of your order. 

Do you ship to PO Boxes?

Yes, we do.

Do you ship internationally? 

Yes we do! Please note, however, international shipping fees do not include custom and duty fees. Unfortunately, since our website is unable to calculate these for you at checkout, the customer is responsible for all custom and duty fees incurred after ordering. 

Please email us at sayhello@social-goods.com if you have any questions on shipping outside of the United States.  

Pre-orders

My item says pre-order, what does that mean?

If you purchase a product available for pre-order, the item is not yet in stock, but you’re guaranteed to receive it as soon as it becomes available to ship.

When will my pre-ordered item ship?

For any product that is pre-order, we provide a shipping estimates on the description page. Please note we do our best to accurately estimate a shipping date, but these estimates are subject to change. If you have any questions on your pre-ordered item, please reach out to us at sayhello@social-goods.com.

My pre-ordered item is taking too long, can I cancel my order?
If you purchased a pre-ordered item and it has yet to be shipped, please contact sayhello@social-goods.com to request a cancellation and refund.

Returns

What is your return policy? 

Sorry to hear you aren’t happy with your purchase! You’re welcome to return any item within 30 days of receiving the package. To request a return, please email us at returns@social-goods.com. Please Note: Shipping and handling charges are not refundable.

Can I exchange my item for a different size or color?

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll issue the refund and send an email confirmation.

I received the wrong item, a damaged item, or am missing an item, what should I do? 

Sorry this happened and we want to resolve the issue quickly. Please email sayhello@social-goods.com and we’ll address this immediately. To expedite the process, please include your order number and a photo of the item you received in your email.

Who we support

What nonprofit organizations does Social Goods support?

We support nonprofits tackling many of our world's most pressing social issues and driving real change. The organizations we work with currently focus on areas such as human rights, women's rights, civic engagement, civil rights, equality, healthcare, racial justice, mental health, environmental protection, international aid, education and the arts. You can see our full list of nonprofit beneficiaries on our partner page

I’m a brand or nonprofit and interested in partnering, who do I reach out to?

That’s great to hear! As we continue to grow, we are always looking for new nonprofit and brand partners. Please contact us at partnerships@social-goods.com for more information.